Due to nature of the personalization and customization, we can not offer a refund on items ordered. Items that are designed by the team at Vibe Gear LLC are eligible for return within 30-days and in original condition. Items must not be worn/used to be eligible for a return. All returned items are subjected to inspection before a refund will be issued. Any item that fails the inspection will be sent back to the customer. You can find the complete return policy by clicking here.